Refund Policy

Last updated: closed-alpha placeholder. Full policy will be published before public beta.

During closed alpha

Poleved is in closed alpha. If the platform is unavailable, unable to deliver the features you paid for, or you experience a billing issue you believe warrants a refund, contact support via the in-app feedback surface within 7 days of the charge.

Refunds are evaluated case-by-case. Approved refunds are processed through Midtrans to the original payment method within 5–14 business days.

Cancellation vs refund

Cancelling your subscription stops future renewals — it does NOT refund the current paid period. You retain access until your current period ends.

Public beta

The refund policy will be expanded with concrete SLAs before public beta. Until then, please see our Terms of Service and Privacy Policy.